Terms & Condition

Website Ticket sales

You will need to have access to a printer to print your online tickets off and present them to the driver. Customers who do not have printed tickets will not be able to travel on the bus.

Refund and Cancellation Policies

Our service is non-refundable. You can reschedule your reservation and use those funds on your next travel within twelve months from the day of purchase, provided you give us a call to make a new reservation.

Transfers are to and from airport, hotels and your destination, which is specified and confirmed in your booking only. Schedule date changes are permitted. All requests for amendments must be directed to AirBus Sydney who will implement the request.

Conditions of Travel:

AirBus Sydney Hotel Transfers will not be liable for any costs or delays incurred due to circumstances beyond our control. All luggage, including carry on baggage and personal items, is the sole responsibility of the passenger. AirBus Sydney accepts no responsibility and shall not be liable for theft, loss or damage to any passenger baggage and personal items, whilst in a AirBus Sydney vehicle.

Important Notice

Please read following carefully before you make a booking.

Luggage. Please note, due to space limitations, each passenger is allowed one suitcase and one piece of hand luggage, if more room required please contact us via email info@airbussydney.com.au or phone +61 2 9666 9988 before making a booking.

For the convenience of other passengers please be ready 10 minutes prior to departure. If passengers are not ready for pickup at their allocated time they will need to rebook the next available service if seating capacity is available.

Pickup Times

Pickup time might vary depending on traffic conditions

Passengers must call us 24 hours prior to departure to confirm a pick up time for transfers from a hotel to airport.
Please allow traveling time of 1 hour to the airport from the hotel.

Domestic passengers should allow 2 hours prior to their flight departure time when booking, International passengers 3 hours prior to their departure time.