FAQ's

What types of transfers do you offer?
Our general shuttle bus services any hotels/motels and backpackers within CBD, Kings Cross, Darling Harbour, Central area as well as Glebe area. Shuttle transfers do not service private homes or timeshare apartments.
We can also offer personalised transfer, which is suitable for groups of people or for transfers to suburbs. Private bus is not shared with other people and takes you straight to your destination.
How do I book my transfer?
You can book our general shuttle bus service online.
Personalised transfers can be booked over the phone or via e-mail.
Where do I get on AirBus Sydney at the Airport?
Passengers arriving at Domestic Terminal need to make their way to the bus stop, which is located between Terminal 2 and 3.
Passengers arriving at International terminal need to proceed to Bay 12, with buses arriving every 60 minutes between 6:30am and 9:00pm.
There’s a map on our website for your convenience, which you can check via the following link - Terminal maps.
In case you book personalised transfer, the driver will be meeting you inside the Terminal holding the sign with your name on it.
How much time should I allow to get to the airport?
Passengers need to allow 2 hours in advance if they are flying Domestic and 3 hours in case the flight is International, unless specified otherwise by the airline. This timeframe stands for 1 hour travel time to the Airport due to additional stops at other hotels and check-in. AirBus accepts no responsibility for missed flights due to passengers not booking the bus with enough time to spare. In the event of any flight changes, AirBus Sydney insists that you inform the head office at least 24 hours before the trip.
In case you book personalised transfer, allow just 20-30 minutes to get to the Airport from CBD.
Travel times may vary due to traffic, road works or weather conditions.
Can I book my trip with the driver?
You can only book your trip with our head office by calling +61 2 9666 9988 or via email info@airbussydney.com.au. Any booking made by the driver or with driver are not valid.
What are the operating hours?
Hours of operation from the city are 05:00am to 07:00pm daily. Pickups from the Domestic Airport are every 30 minutes from 06:45am to 9:00pm. Pickups from the International Airport are every 60 minutes from 06:30am to 9:00pm.
How much luggage am I allowed to have?
Due to space limitations each passenger is only allowed to have 1 suitcase and 1 carry-on. If more room is required, please contact us and we’ll arrange the driver to charge you additional $5 per extra bag on board.
Do I need to tip the driver?
If you feel the driver has been friendly and courteous, then a tip would be appreciated.
What happens if I cancel my holiday/flight?
Our service is non-refundable. You can reschedule your reservation and use those funds on your next travel within twelve months from the day of purchase, provided you give us a call to make a new reservation.